Privacy policy
Updated November 6, 2026.
What we collect
Contact details: your name, email address and phone number, when you send a message or request an appointment.
Your housing interest: your move-in date, whether you have been evicted, and the tour time you request.
Cookies and similar technologies: used to analyze website traffic, personalize content and support marketing. Some may be placed by trusted third-party service providers.
Application data: the rental application and resident portal are on the Achieve Properties online portal (achieve.myresman.com), which collects what it needs under its own terms.
Services and hosts
Each service below receives your IP address and browser details when your browser contacts it, as any website does. A service marked "our server" is called by our server, not your browser.
| Service | Host | Purpose | When |
|---|---|---|---|
| Cloudflare | valenciaatmedical.com | Hosts this site and records standard request logs. | Every page |
| Knock | doorway-api.knockrentals.com | Our leasing system: receives tour requests and contact messages, and supplies apartment availability and tour times. | Our server, when a page shows availability or tour times, and when you book a tour or send a message |
| Apartments247 | www.valenciaatmedical.com/tour/ | 360 tours of the floor plans and the pool. | When you open a 360 tour |
| OpenFreeMap | tiles.openfreemap.org | Map tiles for the neighborhood map. | On the neighborhood page |
| Achieve Properties online portal | achieve.myresman.com | Runs the rental application, the availability listing and the resident portal. | When you follow an Apply or resident portal link |
| www.facebook.com | Our social page. | When you follow a link | |
| Kiara | www.meetkiara.ai | The company that built this site. | When you follow the Powered by Kiara link |
Your choices
To ask what information we hold about you, correct it or have it deleted, email valenciala@achieveproperties.com, call 210-681-7711, or write to Valencia at Medical, 5111 Glen Ridge Drive, San Antonio, TX 78229.
Changes
If this policy changes, the date at the top of this page changes with it.